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Effective Date: June 2025
Last Updated: June 2025Welcome to ROLi ("we", "our", or "us"). These Terms and Conditions ("Terms") govern your access to and use of our website located at www.rolinewhaven.com ("Website"). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.
Terms of use
By using our site you accept these terms
By using our site, you confirm that you accept these terms of use and that you agree to comply with them.
If you do not agree to these terms, you must not use the Website.
Please read these terms and conditions carefully before using this site.
What's in these terms?
These terms tell you the rules for using the Website www.rolinewhaven.com (our site).
Use of the Website
You agree to use the Website only for lawful purposes and in accordance with these Terms.
Who we are and how to contact us
www.rolinewhaven.com is a site operated by Five Star Hospitality LLC, 673 Chapel St, New Haven, CT 06510
To contact the Website administrator, please email contact@rolinewhaven.com
These terms of use refer to the following additional terms, which also apply to your use of our site:
Our Privacy and Cookie Policy which sets out the terms on which we process any personal data we collect from you, or that you provide to us and information about the cookies on our site. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
If you purchase goods from our site, our Terms of Sale will apply to the sales.
INTELLECTUAL PROPERTY RIGHTS
Website Content
Angela Grogan and Roland Olah are the co-owner or the licensee of all intellectual property rights in the Website, and in text, images, data and other information published on it (collectively the “materials”). Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
The materials can be viewed for your enjoyment and so you may freely access the Website for the sole purpose of viewing, interacting or listening to them or placing an order.
However, unless expressly provided otherwise in these terms of website use or elsewhere on the site, the following acts are prohibited in respect of any of the materials featured on the site.
Trade marks
ROLi is an unregistered trade mark of ROLi Restaurant.
The trade marks of third parties may be displayed on the Website. Nothing contained on the site should be construed as granting, by implication, or otherwise, any licence or right to use any trade marks displayed on the site without the express written permission of the party that may own the trade marks displayed on the site.
Online Orders & Reservations
You agree that any information you provide is accurate and complete.
We reserve the right to cancel or refuse any order or reservation at our discretion.
All prices listed are subject to change without notice and may not include applicable taxes or delivery charges.
Allergens & Food Sensitivities
We make every effort to identify ingredients that may cause allergic reactions. However, we cannot guarantee the absence of allergens in our dishes. You agree to consult with restaurant staff for any specific dietary concerns.
User Submissions
If you submit reviews, feedback, or other content:
You grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, modify, and display such content.
You agree not to post unlawful, offensive, or infringing content.
Third-Party Links
The Website may contain links to third-party websites, including delivery services and reservation platforms. We are not responsible for the content or practices of these third-party sites.
Disclaimers
The Website is provided on an “as-is” and “as-available” basis. We make no warranties, express or implied, regarding the Website’s content, accuracy, or availability.
Limitation of Liability
To the fullest extent permitted by law, ROLi will not be liable for any damages resulting from your use or inability to use the Website, including but not limited to indirect or consequential damages.
Indemnification
You agree to indemnify and hold harmless ROLi and its affiliates from any claims or damages arising from your use of the Website or your violation of these Terms.
Modifications
We may update these Terms at any time. Changes will be posted on this page with a revised “Last Updated” date. Your continued use of the Website after changes means you accept the updated Terms.
Governing Law
These Terms are governed by the laws of the State of Connecticut without regard to its conflict of laws principles. Any disputes shall be resolved in the courts of Connecticut USA.
Contact Us
If you have questions about these Terms, please contact us at:
ROLi673 Chapel St, New Haven, CT 06510
Tel: (475)-254-8492
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At ROLi ("We") are committed to protecting and respecting your privacy.
This policy (together with our Terms of Use and Cookie Policy any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Information we collect
When you sign up for our mailing list, we collect your email address to send updates, promotions, and news about our restaurant. Information that you provide by filling in forms on our site www.rolinewhaven.com (our Site) or by corresponding with us by email or otherwise. We may also ask you for information when you report a problem with our Site. We do not sell or share your information with third parties. You can unsubscribe at any time using the link in our emails.
If you have questions, contact us at contact@rolinewhaven.com
We use this information to:
● Send newsletters and promotional updates (you can unsubscribe anytime)
● Respond to inquiries and customer service requests
Online orders are processed through a third-party provider. Any personal or payment information you enter during the ordering process is handled directly by that service and subject to their privacy policy.
We do not sell your personal information. We only share data with trusted partners when necessary to provide our services.
This policy is governed by the laws of the State of Connecticut.
Last updated: June 2025
IP addresses
We may collect information about your electronic device, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
Cookies
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Our Site uses cookies to distinguish you from other users of our website. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our Site and to deliver a better and more personalised service. Some of the cookies we use are essential for the Site to operate.
If you submit your details to us or if you continue to use our Site, you agree to our use of cookies. Please refer to our Cookie Policy below for further information.
Where we store your personal data we will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Uses made of the information
We use information held about you in the following ways:
l To ensure that content from our Site is presented in the most effective manner for you and for your electronic devices.
l To provide you with information, products or services that you request from us.
l To carry out our obligations arising from any contracts entered into between you and us.
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to our service.
To administer our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
As part of our efforts to keep our Site safe and secure.
Your rights
You have rights in relation to the use of your personal data, such as the right to request we delete your personal data or that inaccurate data is corrected.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to contact@rolinewhaven.com
Last updated June 2025
Please note that third parties, such as advertising networks or web traffic analysis services, may also use cookies. We have no control over these cookies. These cookies are likely to be analytical/performance cookies or targeting cookies.
Last updated June 2025
COOKIE POLICY
We use cookies on this website (our Site). Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser. They enable us to recognise your web browser and distinguish you from other users of our Site. In effect, cookies tell us when you have visited our site and where you have been. We use cookies to see how often people visit our Site and what they look at. This helps us to know what parts of the Site are popular - what people are interested in - so we can make sure we have more interesting material on the Site in future.
By continuing to browse our Site, you are agreeing to our use of cookies. However, if you do not want us to transfer the cookies, your browser's help section should be able to tell you how you can disable or filter cookies and how to arrange for your browser to tell you when you've been sent a new cookie. Please note that if you change these settings then you may not be able to access all or parts of our Site.
We use the following types of cookies:
● Strictly necessary cookies. These are cookies that are required for the operation of our website.
● Analytical/performance cookies. These allow us to recognise and count the number of visitors on our Site and how they are navigating it. This helps us to improve the way our Site works, for example, by ensuring that users can find what they are looking for easily.
● Functionality cookies. These are used to recognise you when you return to our Site, so we can personalise content for you and remember your preferences.
We have included more information about the specific cookies we use and for what purpose below:
ga, gid, gat: These are analytical/performance cookies which are used to analyse customers’ use of the Site. Expiry periods are: ga - 2 years and gid and gat - 1 day.
has_js: This is a strictly necessary cookie used to ensure that Javascript is enabled on customers’ browsers, which is necessary to maximise the functionality of the Site. It expires when the browser is closed (session expiry).
cookie-agreed: This is a functionality cookie which creates the pop up requesting that customers agree to our Cookie Policy and Privacy Policy. Expiry: 100 days
_cfduid: This is a functionality cookie which is essential for the correct functionality of the Site. It identifies trusted web traffic, but does not store any personally identifiable information. Expiry: 1 year
Please note that third parties, such as advertising networks or web traffic analysis services, may also use cookies. We have no control over these cookies. These cookies are likely to be analytical/performance cookies or targeting cookies.
Last updated June 2025
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This policy sets out how we use Social Media, and will tell you what you can expect from us if you follow ROLi official accounts on Facebook or Instagram.
We do not use any automation to post content, such as tools that generate tweets from RSS feeds. If you follow us, you can generally expect no more than 1 tweets, posts or pins a day at this time, usually less, covering the following:
● alerts about new content relating to ROLi on digital channels (news, publications, opening social media channels, publicity campaigns, etc)
● alerts about new content relating to arts (primarily photos or illustrations) or charitable concerns supported by ROLi
● occasional live coverage of events
Following
We follow organisations and public individuals which share or represent ROLi’s interests as a restaurant. They include (but are not exclusively limited to) other businesses with whom ROLi has worked and organisations which we support. We do not automatically follow back new followers. Due to resources, we infrequently review our follower list. Being followed back does not imply endorsement of any kind.
Availability
We will update and monitor our social media accounts during office hours, Monday to Friday. Social media platforms may occasionally be unavailable and we accept no responsibility for lack of service due to third party downtime.
@Replies, Direct Messages, Comments
We welcome feedback from all our followers and endeavour to join the conversation where possible. However, sometimes we are not able to reply individually to all the messages we receive. We do read all posts, comments, @replies and Direct Messages. We do not engage on issues of party politics or answer questions which may infringe the owners of ROLI’s ( Roland Olah and Angela Grogan) personal privacy. Social media users should be aware that ROLi or their social media manager Carissa Duhamel @exwaitress.com replies to messages in person.
Additional Information
ROLi’s official social media accounts are:
● Facebook: @ROLi
● Instagram: @rolinhv
The usual ways of contacting ROLi office are detailed in the Contact section of our website. If you have any queries about our social media policy, please email the website administrator at: hello@rolinewhaven.com Core office hours for staff to respond are 10:00 to 17:00 Tuesday to Saturday, excluding Public Holidays.
Updated June 2025