ORDERING, SHIPPING, AND RETURNS

  • Orders are processed Monday – Friday, excluding federal holidays.

    We ship domestically using USPS in the USA ONLY 

    We'll send you a shipping confirmation email with a tracking link once your order has shipped. 

    Tracking may take up to 48 hours to update.

     

    For any problems with orders see Order Status page

     

    Upgraded and Overnight rates are dependent on order weight

     

    Please allow an extra day for delivery to PO boxes

     

    Shipping costs and delivery times apply to the 48 contiguous states.

    For all other US addresses, see the current rates at checkout.

     

  • We accept returns within 30 days of placing your order.

    Please contact us via email before you send your return info@rolinewhaven.com

    All returns are issued gift cards. Gift cards are sent to the email address on the original order and never expire.

    Items must be unworn and unwashed with their original packaging and tags

    Shipping fees are non-refundable

    We are not liable for any returns that are lost or stolen while in transit

    Once your return has been delivered to our restaurant, it can take up to 7 business days to process

    Return address is:

    ROLi

    673 Chapel Street

    New Haven

    CT 06510

    Any products marked “Sale" are not eligible for return or exchange

    Any items returned that are not eligible for return will be discarded and your return gift card amount will be adjusted accordingly.cription text goes here

  • Orders are processed Monday–Friday, excluding U.S. federal holidays.

    Orders will ship after they have been processed.


    We'll email you a shipping confirmation with tracking details once the order ships.


     

    Orders that have shipped

    Orders that have shipped are labeled "Fulfilled" in the Orders section of My Account with a "Track Order" link

     

    You can also track your order by clicking the "TRACK PACKAGE" button in your shipping confirmation email.

     

    If your order has multiple shipments, all available tracking links will be listed in My Account and you will receive a separate shipping confirmation email for each shipment.

     


    Orders that have not shipped:

    Orders that are still processing are labeled "Unfulfilled" in the Orders section of My Account.



    To Change or cancel an order:

     Sorry, we're not able to change or cancel orders after they are placed.

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  • WHEN SOMETHING IS WRONG

    If something is wrong with the order you received, please contact our customer service team within 5 days of receiving your order info@rolinewhaven.com



    MISSING ITEMS

    If you received your order and are missing item(s), please contact our customer service team within 5 days of receiving your order info@rolinewhaven.com

    If you haven't received your order yet, check out these sections below:

    MISSING ORDER

    If your order was marked delivered by the carrier but you have not received it:

    Double check the shipping address on your order—if it’s missing an apartment number or has a missing digit somewhere, your package was likely delivered to the wrong address and you should contact the carrier for more information.

    Check with your neighbor(s) to see if they may be holding it for you (it’s more common than you might expect!).

    Wait 2 days—it can take this long for a carrier to correct their mistake.

    ROLi is not responsible for missing, stolen, lost or tampered packages.

    RETURNED TO SENDER

    If your order was returned back to us, reach out and we will help you track it down.

    Lost items need to be filed within 45 days from the last carrier update.

    Still have questions?

    Reach out to us on info@rolinewhaven.com and we’ll do our best to help you.